+63917-127 7979 • email@example.com • www.oliverandmaude.com • @oliverandmaude
HOW DO I PURCHASE?
Use the dropdown menu SHOP+ to shop by collection or SHOP ALL to shop all products. Click ADD TO CART to add products to your cart. For products with variations, SELECT your preferred variation before clicking ADD TO CART.
For products with monogramming, kindly indicate the correct information in the special instructions for seller box found in your cart before checkout.
Review items in your shopping cart and proceed to checkout.
DO I NEED AN ACCOUNT TO ORDER?
You DO NOT need to set up an account to order. However, if you would like to be able to save your details for your next order, we suggest you create one.
We accept payments through:
- Bank Transfer via BDO. Please send a DM of proof of payment along with your order number to firstname.lastname@example.org or simply reply to the email of your order confirmation.
- VISA & Mastercard credit/debit cards. All payments are processed through a secure checkout system provided by Paypal. On the Paypal checkout page, there are fields that will accept credit/debit card details even if you are not a Paypal member.
Shipping rates depend on your location and will be calculated upon checkout.
- Makati - P100
- Taguig / Pasay - P150
- Mandaluyong / Pasig / San Juan - P200
- Marikina / Manila - P250
- Parañaque / Las Piñas - P250
- Quezon City / Rizal - P300
- Alabang / Daang Hari - P300
- Bulacan - P400
- Laguna / Cavite - P400
- Provincial (For O&M Home products and select ¡BUEN PROVECHO! products) - To be calculated after order is placed
In the case that your area is not supported, kindly inquire before placing your order.
RETURNS AND REFUNDS
For home products, we have a 30-day return policy, which means you have 30 days after receiving your order to request a return or replacement. For food products, we have a 24-hour return or replacement policy.
To be eligible for a return or replacement, your product/s must be in the same condition when you received it–– unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return or replacement, you may contact us at email@example.com. If your return or replacement request is accepted, we will send you a return or replacement shipping label, as well as instructions on how and where to send your package. Products sent back to us without first requesting for a return or replacement will not be accepted.
You may contact us anytime, except on Sundays and holidays for any return or replacement concerns / questions at firstname.lastname@example.org.
Please bear in mind that all shipping charges back to us and again to you will be of your responsibility.
Damages and issues
Kindly inspect your order upon receipt and contact us immediately should the product be defective, damaged or if you received the wrong product, so that we may evaluate the issue and correct it.
Exceptions / non-returnable items
Certain types of products cannot be returned, like perishable goods (such as food or plants) after the 24-hour return policy and custom products (such as special orders or monogrammed products). Kindly get in touch with us should you have concerns or questions.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we have received and inspected your return or exchange, and will let you know if the refund was approved or not. For approved returns or exchanges, you will be automatically refunded on your original payment method. Kindly remember that it may take some time for your bank or credit card company to process and post the refund as well.